big777 Platform Privacy Notice

This page describes what we collect when you use big777 and how we keep that data protected. We collect personal information only to operate our platform, process deposits and withdrawals via QRIS, e-wallet, mobile banking, local payment, and bank transfers, verify your identity, and deliver customer support. All data handling complies with applicable privacy regulations in the jurisdictions where our services are available.

We understand that privacy matters. Whether you are in Jakarta, Surabaya, Bandung, or Medan, your personal data—email, payment details, identity documents—deserves protection. This notice explains what we collect, how we use it, who has access, and your rights regarding your information.

Our commitment is clear: we do not sell your data, do not share it with marketers, and do not use it for any purpose beyond running big777 and keeping your account secure. All services are available only where local law permits.

What Data We Collect at big777

We collect personal information in several categories:

• Account Registration: When you create a big777 account, we collect your email address and a password you set. We also request a phone number for account recovery and support contact.
• Identity Verification (KYC): Before your first withdrawal, we request a government-issued ID (passport, national ID card, or driver's license), a proof-of-address document (utility bill or bank statement), and a selfie holding your ID. This is required by anti-money-laundering regulations.
• Payment Information: When you deposit or withdraw via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account (mobile banking, local payment, online payment, e-wallet), we receive payment method details—your e-wallet account ID or bank account number. We do not store full credit card numbers or banking credentials; payment processors handle those securely.
• Gameplay and Betting Data: We record your bets, game sessions, wins, and losses. This data is necessary to calculate payouts, detect fraud, and operate our platform fairly.
• Communication: When you contact our support team via live chat, email, or in-app messaging, we retain your messages and our responses. This helps us resolve disputes and improve support quality.
• Technical Data: We collect your IP address, device type, browser, and pages you visit. This helps us detect fraud, prevent abuse, and optimize our platform for mobile and desktop users.

How We Use Your Data

Your data serves specific, limited purposes:

• Account Management: We use your email and password to let you access your account, reset passwords, and manage your balance.
• Payment Processing: We share your payment method details with payment processors (e-wallet operators and banks) to execute deposits and withdrawals. These processors are contractually bound to keep data confidential.
• Anti-Fraud and Compliance: We analyse your gameplay and payment patterns to detect fraudulent activity, money laundering, or account takeover attempts. If we spot suspicious behaviour—for example, rapid deposits and withdrawals during Liga 1 playoffs—we may freeze your account pending investigation.
• Customer Support: We use your contact information and support history to respond to questions, resolve disputes, and improve our service. If you claim a withdrawal did not arrive, we investigate using your payment data and transaction logs.
• Platform Improvement: We analyse aggregated, anonymized data to understand how users interact with big777—which sportsbook markets (Liga 1, Piala AFF, Champions League) are most popular, which slot games retain players longest, and whether our mobile app performs faster than our desktop site.

We do not use your data for marketing unless you explicitly opt in. We do not sell your data to third parties. We do not use it to profile you for targeted advertising or to share with social media platforms.

Third-Party Processors and Data Location

Our platform relies on third-party vendors. Payment processors (e-wallet operators and banks) receive your payment details to execute transactions. Email providers deliver our account notifications. Cloud infrastructure providers host our servers. Analytics platforms help us understand platform performance.

These vendors are bound by data-processing agreements requiring them to protect your information and use it only for the services they provide. However, we must be transparent: some of these vendors may be located outside Indonesia, and their servers may sit in different countries. Data transferred across borders is encrypted in transit, but you should be aware that your information may be processed outside your jurisdiction.

We do not transfer data to law enforcement or government agencies unless legally compelled by a court order or warrant. If we receive such a request, we will attempt to notify you unless prohibited by law.

Cookies and Tracking Technology

We use cookies to keep you logged in, remember your preferences (like your preferred language or bet slip layout), and track how you use big777. These cookies are essential for functionality—without them, you would be logged out after each page load.

We also use analytics cookies to understand traffic patterns. For example, we track how many users visit our Liga 1 sportsbook versus our slot library, and which payment methods (mobile banking versus local payment versus bank transfer) are most popular. This data helps us improve our service but does not identify you personally.

Most browsers allow you to disable cookies or delete them. However, disabling cookies may prevent big777 from functioning properly. You will be logged out, unable to place bets, and unable to withdraw.

Your Rights Regarding Your Data

We recognize that you have rights over your personal information. Depending on your jurisdiction, you may be able to request the following from big777:

• Access: You can request a copy of all data we hold about you. We will provide it in a machine-readable format (typically CSV or JSON) within 30 days.
• Correction: If your personal data is inaccurate—for example, if your registered email is wrong—you can ask us to correct it. You can also update it yourself in your account settings.
• Deletion: You can request that we delete your account and associated data. However, we may retain certain information (e.g., transaction records) for legal compliance, anti-fraud purposes, or dispute resolution. We will not delete data if it is needed to investigate a complaint or fraud allegation.
• Restriction: You can ask us to restrict processing of your data—for example, if you believe it is inaccurate or being used unlawfully. We will flag your account and pause certain processing pending investigation.

To exercise these rights, contact our support team via email or live chat and describe your request. We will respond within 30 days. If we cannot fulfil your request, we will explain why.

How Long We Keep Your Data

We keep account data (email, verified identity information) as long as your account is active. If you close your account, we delete most personal data within 90 days, except:

• Transaction records and payment history—kept for six years for tax and audit purposes.
• Fraud investigation records—kept for as long as necessary to resolve a dispute or investigation.
• Legal holds—data held if required by a court order, warrant, or regulatory request.

We do not retain your identity documents (ID, address proof) longer than necessary for KYC verification. Once verified, these documents are securely deleted unless we identify a fraud issue.

How We Protect Your Data

big777 uses standard security practices to protect your information:

• Encryption: Data in transit (when you send your login credentials or payment details) is encrypted using HTTPS/TLS. Data at rest (stored on our servers) is encrypted using AES-256.
• Access Control: Only authorized big777 staff can access sensitive data, and only for legitimate business purposes. Our database is firewalled and monitored.
• Authentication: We offer two-factor authentication (2FA) via email or authenticator apps. Enabling 2FA significantly reduces the risk of account takeover.
• Regular Audits: We conduct periodic security audits and penetration testing to identify vulnerabilities. If we find a security issue, we patch it immediately.

However, no system is non-specific info secure. If we experience a data breach—for example, if an unauthorized party gains access to our servers—we will notify affected users via email within 72 hours and describe what data was compromised, what steps we are taking, and what users should do to protect themselves.

Children and big777

We do not knowingly collect data from children under 18. Our platform is not designed for minors, and we prohibit account creation by anyone under 18. If we discover that a minor has created an account, we will delete it and any associated data immediately.

Parents or guardians who believe a child has accessed big777 should contact us immediately via email or live chat.

Jurisdiction and Applicable Law

big777's services are available only where local law permits. Our privacy practices comply with applicable regulations in jurisdictions where we operate. However, data protection laws vary by country and region. Users should understand that the legal protections available in Jakarta, Surabaya, Bandung, or Medan may differ from protections in other jurisdictions.

If you access big777 from outside a jurisdiction where we operate legally, you do so at your own risk and are responsible for ensuring compliance with your local laws.

Contacting Us About Privacy

Questions about our privacy practices? Contact our support team:

• Email: Use the contact form on our FAQ page or email our support address.
• Live Chat: Our support team is available via in-app live chat during standard hours.
• Data Subject Requests: To exercise your rights (access, correction, deletion), email our privacy team directly. Include "Data Subject Request" in the subject line.

We will respond to all privacy inquiries within 30 days. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices, technology, or applicable law. When we make significant changes, we will notify you via email or an in-app banner. Continued use of big777 after such changes means you accept the updated terms.

Remember: your privacy is important to us. We collect only what we need, protect it rigorously, and use it only for legitimate platform operations. Whether you are betting on Liga 1, playing slots, or using our live-dealer games, your personal data is treated with respect and kept confidential. All services are available only where local law permits.